Job Description

Lextorah is seeking a proactive, highly organized, and digitally skilled Customer Experience Officer to support daily operations, manage student interactions, and oversee digital communications. This role blends customer service, administrative coordination, and social media management to ensure a seamless experience for our students and smooth office operations. The ideal candidate is detail-oriented, responsive, and capable of managing multiple responsibilities efficiently in a fast-paced environment.

Key Responsibilities:
 

Customer Experience & Communication

• Serve as the first point of contact via phone, walk-ins, WhatsApp, and email
• Respond to inquiries, provide course information, and guide prospective students through enrollment
• Handle complaints professionally and escalate where necessary
• Maintain consistent and timely communication with students

Administrative & Office Management

• Provide general administrative support to ensure efficient office operations
• Maintain and update student and company records systematically
• Coordinate class schedules and communicate updates effectively
• Manage office supplies and coordinate procurement when needed
• Prepare basic reports, track expenses, and support budget documentation
• Handle correspondence, including emails, letters, and deliveries
• Liaise with vendors for maintenance and office-related needs
• Assist HR with job postings and interview coordination when required

Digital Communications & Social Media

• Create, schedule, and publish content across social media platforms
• Manage WhatsApp channels and respond to online inquiries
• Develop and distribute newsletters and other communication materials
• Monitor engagement and recommend improvements to digital presence
• Ensure consistent brand messaging across all platforms

Required profile for job ad: Customer Experience Officer - Yaba, Lagos

Requirements:

• Bachelor’s Degree in Business Administration or a related field
• Minimum of 2 years’ experience in a similar role (customer service, admin, or communications)
• Strong communication and customer service skills
• Excellent organizational and time management abilities
• Ability to multitask, prioritize, and meet deadlines
• Attention to detail and problem-solving skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with social media tools and Canva is an added advantage
• Must reside in Yaba or its immediate environs (mandatory)