Job Description

The position is a permanent role and is open in Accra, Koforidua, Ho, Mankessim & Kumasi

What will your role be?
Reporting to the Head of Recovery

The Recovery Officer is responsible for:

• The collection of debts before legal recovery proceedings commenced, negotiating payments, handling defaulters’ inquiries, and providing administrative assistance.
• Assisting in implementing the operational policies, procedures, and guidelines and working on the prevention, detection, and correction of risks related to the above-mentioned core activities. Most importantly, prevent Advans Ghana from losing more than it has invested.
• Overseeing the Pre-Litigation portfolio (PAR 90 and Write-Off loans) and working closely with the Client Relationship Officer to recover any amount owed to Advans. Officers will be assigned to a team.
   

MAIN RESPONSIBILITIES

• To meet agreed performance targets and provide a quality service with a high level of Customer Care. To develop and operate effective working practices that promote the smooth running of the Unit.
• To be prepared to visit debtors to prompt payment and personally serve Demand Notices to debtors while adhering to Advans Ghana policies and procedures.
• To develop and maintain a working knowledge of policies, procedures, and guidance and to work with them. And be able to keep abreast of changes in legislature, and national and local trends.
• Must be able to investigate and locate absconded clients and recover any amount due.
• To liaise directly with relevant external agencies, Police, Valuators, Auctioneers, and Lawyers.
• To identify risk and prevent fraudulent applications by other team members as well as clients. And must be able to advise on major risk issues on the market for implementation.
• To ensure cash collection on payment control is administered in line with Audit requirements.
• To take part in Performance Management reviews with the team leader to ensure that individual targets are achieved to support the aims and objectives contained in the service plan
• To promote and apply the standards and principles of Advans Ghana and manage resources ensuring that the delivery of services continues to be cost-effective.
• To undertake other relevant duties that may be required.
   

GENERIC ACTIVITIES

Prospection, Recovery
 

CHALLENGES

Dealing with difficult defaulting clients.
Poor addressing system impedes the search for the location of clients and guarantors.
Delays in court processes tend to affect recoveries of bad debt.


Required Skills or Experience

At least an HND and/or a Bachelor’s Degree
A minimum of one (1) year of work experience in Banking/microfinance and specifically Debt
Recoveries in a financial institution.